Q&A
Bluetooth connectivity
Q: Why can’t I find my friend’s device?
A: Check that both devices have activated Bluetooth
connectivity.
Check that the distance between the two devices is not
over 32 feet (10 meters) and that there are no walls or
other obstructions between the devices.
Check that the other device is not in hidden mode.
Check that both devices are compatible.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your phone, you can
either end the connection using the other device or by
deactivating Bluetooth connectivity. Select
Connect.
>
Bluetooth
>
Off
.
Multimedia messaging
Q: What should I do when the phone cannot receive a
multimedia message because the memory is full?
A: The amount of memory needed is indicated in the error
message:
Not enough memory to retrieve message. Delete
some data first.
To view the kind of data you have and the
amount of memory the different data groups consume,
select
Tools
>
File manager
>
Options
>
Memory details
.
Q: The note
Retrieving message
is shown briefly.
What is happening?
A: The phone is trying to retrieve a multimedia message from
the multimedia messaging center.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone
numbers or addresses. Select
Messaging
>
Options
>
Settings
>
Multimedia message
.
Q: How can I end the data connection when the phone
repeatedly starts a data connection?
A: To stop the phone from making a data connection, select
Messaging
and one of the following:
Recept. in home net.
or
Reception if roaming
>
Defer
retrieval
—To have the multimedia messaging centre save
the message to be retrieved later, for example, after you
have checked the settings. After this change, the phone
still needs to send information notes to the network.
To retrieve the message now, select
Retr. immediately
.
Recept. in home net.
or
Reception if roaming
>
Off
—To
ignore all incoming multimedia messages. After this
change, the phone does not make any network
connections related to multimedia messaging.
Troubleshooting
100
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the
contact card in
Contacts
.
Camera
Q: Why do images look smudgy?
A: Check to see if the camera lens protection window
is clean.
Calendar
Q: Why are the week numbers missing?
A: If you have changed the calendar settings so that the
week starts on a day other than Monday, the week
numbers will not be shown.
Browser services
Q: What do I do if the following message is displayed:
No
access point defined. Define now?
A: Insert the correct browser settings. Contact your service
provider for instructions.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all
events, select
Connect.
>
Log
. Scroll right and select
Options
>
Filter
>
All communication
.
Q: How do I delete my log information?
A: Select
Connect.
>
Log
.
Scroll right and select
Options
>
Clear log
or go to
Settings
>
Log duration
>
No log
. These
will erase the log contents, recent calls register, and
message delivery reports.
PC connectivity
Q: Why do I have problems in connecting the phone to my PC?
A: Make sure that Nokia PC Suite is installed and running on
your PC. See the User Guide for Nokia PC Suite on the
CD-ROM, if supplied with the phone. For further information
on how to use Nokia PC Suite, see the help function on
Nokia PC Suite or visit the support pages at
www.nokia.com
.
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your phone dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service provider.
For information about passwords, contact your access point
provider, for example, a commercial Internet service provider
(ISP), service provider, or network operator.
Application not responding
Q: How do I close an application that is not responding?
A: To open the application switching window, press and hold
the menu key. Then scroll to the application, and press the
clear key to close the application.
Troubleshooting
101
Phone display
Q: Why do missing, discolored, or bright dots appear on the
screen every time I turn on my phone?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Memory low
Q: What can I do if my phone memory is low?
A: You can delete the following items regularly to avoid
memory getting low:
Messages from
Inbox
,
Drafts
, and
Sent
folders
in
Messaging
Retrieved e-mail messages from the phone memory
Saved browser pages
Images and photos in
Gallery
To delete contact information, calendar notes, call timers,
call cost timers, game scores, or any other data, go to the
respective application to remove the data. Try deleting
items one by one (starting from the smallest item), if you
are deleting multiple items and any of the following notes
are shown:
Not enough memory to perform operation.
Delete some data first.
or
Memory low. Delete some data
.
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
Use Nokia PC Suite to make a back up copy of all data to
a compatible computer.
Send images to your e-mail address, and then save the
images to your computer.
Send data using a Bluetooth connection to a
compatible device.
Store data on a compatible memory card.
Enhanc
ements
102